Privacy policy

Heavenly Gems – Privacy Policy

At Heavenly Gems, we understand that trust means everything, especially when you are sharing something as personal as a loved one’s memory.

This Privacy Policy explains how we collect, use, and protect your information when you visit https://heavenlygems.co.uk or place an order with us.

1. Who We Are

Heavenly Gems Limited (“we”, “us”, “our”) operates https://heavenlygems.co.uk.

We are a company registered in England and Wales.

Company Number: 13105135
Registered Office: C/O Griffith, Williams & Co, 36 High Street, Pwllheli, Gwynedd, Wales, LL53 5RT

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

2. The Information We Collect

When you place an order or contact us, we may collect:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Payment details (processed securely by our payment providers)

When you browse our website, we may also collect limited technical information such as:

  • IP address
  • Browser type
  • Pages viewed
  • Time spent on our site

3. How We Use Your Information

We use your information only to:

  • Create and deliver your jewellery
  • Communicate with you about your order
  • Provide support if you need help
  • Improve our website and services
  • Send occasional updates (only if you choose to receive them)

We will never sell your personal data.

4. Third-Party Services

We use trusted third-party services to operate our business, including:

  • Shopify (our website platform, including order processing and email communications)
  • Payment providers such as Shopify Payments and Klarna
  • Google services (including Analytics and Merchant Center)
  • Meta platforms (Facebook and Instagram for advertising)

These providers process your data securely in accordance with their own privacy policies.

5. Data Retention

We retain order information for up to 6 years in order to comply with UK tax regulations.

6. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion where legally possible
  • Withdraw marketing consent

To exercise any of your rights, please contact us.

7. Contact Us

Email: hello@heavenlygems.co.uk
Facebook: https://www.facebook.com/heavenlygemsmemorialjewellery/