Ordering Process

How to Order

Creating your memorial jewellery is a deeply personal journey, and we are here to guide you every step of the way.

Once you have chosen your piece and placed your order, we will send you an ashes collection pack. This includes everything you need to safely return a small amount of ashes to us:

  • A secure, sealable pouch
  • Clear step-by-step instructions
  • A padded return envelope
  • A ring sizer (if required)

When we receive your collection pack, we will begin carefully crafting your chosen piece. Each item is handmade with care, respect, and attention to detail, ensuring your loved one’s memory is preserved in a truly meaningful way.

We will keep you updated throughout the process, so you always know how your piece is progressing.

A LITTLE REASSURANCE

Good to know

A few helpful details about what happens after you place your order.

Turnaround time

We usually complete orders within 2 weeks of placing your order. In some cases, completion can take up to 6 weeks.

Free collection pack

We send one free ashes collection pack when your order is placed, with everything you need to return the ashes to us.

Certificate of Authenticity

Your finished piece will be returned with its Certificate of Authenticity.

Our Ordering Process – Heavenly Gems Memorial Jewellery