Who we are
This website is operated by HEAVENLY GEMS LTD. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding
- Who we are;
- How and why we collect, store, use and share personal information;
- Your rights in relation to your personal information; and
- How to contact us and supervisory authorities in the event that you have a complaint.
HEAVENLY GEMS LTD (‘we,’us’,’our’) collect collect use and are responsible for storing certain personal information about you (‘you’, ‘your’, ‘yours’)
The personal information we collect and use.
Personal information is information which you can be identified from (and does not include any anonymised forms of information)
- Types of personal information
We may process the following types of personal information in relation to you:
contact details such as: email addresses, postal addresses, telephone numbers; and secure bank details such as full card details.
How your personal information is collected
This section describes how the above types of personal information are collected by us. Your personal informations will be collected as follows.
- Personal information obtained by you directly
We will sometimes obtain information from you directly, including when you;
subscribe to a news letter (if we ever ever create one), purchase a product, create a user profile, contact us using the ‘contact us’ service
- Additional sources
We shall collect personal information in relation to you from the following sources:
We use Google analytics to monitor the use of heavenlygems.co.uk to allow use to see which products are most viewed and sold. google analytics also help us identify specific demographics of our audience to allow us to better market our products and provide the best possible products to our audience.
- Changes to the way in which we collect your personal information
In the event that we need to obtain personal information in relation to you from any other source than those described above, we shall notify you of this.
How we use your personal information
- General purpose
In general, your personal information will generally be processed for the following purposes:
To enter into a contract for the sale of goods or services to you, to manage our business and website, to provide marketing to you.
- Monitoring
We may monitor Communications, and in doing so we may obtain your personal information through this process. We will undertake monitoring in the following circumstances:
All Emails will be monitored for quality and assurance; training; fraud prevention; compliance
- Use of information for marketing purposes
We have described above that one of the general purposes for which your data shall be processed is for our marketing purposes.
We wish to make you aware that you have the right to object or to opt-out of any direct marketing by:
Unsubscribing to the website if you have an account, or subscribe. This can be done by contacting us via our email – heavenlygems@hotmail.co.uk
Lawful basis for processing of your information
We have described above the purposes for which we are able to process your personal data are:
- Where we have consent to use your data for a specific purpose
- Where it is necessary to enable us to comply with a legal obligation;
- Where it is necessary to ensure our own legitimate interests of a third party (provided that your own interests and rights do not override those interests). Where ever we rely upon this basis, details of the legitimate interests concerned shall be provided to you;
- Where we need to protect your own vital instructs (or where we are actin in our official functions); and/or
- Where it is needed in the public interest (or where we are acting in our official functions), provided that the task or function has a clear basis in law.
In general, in order to meet the purposes we have described above, we will process your personal information where we have your express consent or each occasion that data is processed.
- Lawful bases specifically applicable to marketing
We will only ever use your personal information to send marketing directly where we have your explicit consent.
Sharing of your personal information
On any occasion where any of your personal information is shared with any third party, we shall only permit them to process such information for our required purposes, under our specific instruction, and not for their own purposes. We are required to enter into a formal legal agreement to enable such sharing to take place.
We may ask for your consent to share your information with third parties for marketing purposes. any such third parties will be specifically identified by name at the time your consent is obtained.
We will not share your personal information with any third parties for marketing purposes. Any third parties will be specifically identified by name at the time your consent is obtained.
How long your personal information will be kept
Your personal information will only be kept for the period of time which is necessary for us to fulfil the above purposes.
We envisage that your personal information shall be retained by us for the following
contact details such as email address, billing address, shipping address IP address and payment method. all are held for 2 years.
After the period described above, your information shall be properly deleted or anonymised.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Keeping your information secure
We will ensure the proper safety and security of your personal information and have measure in place to do so. We will also use technological and organisational measures to keep your information secure. these measurs are as follows
User account access is controlled by a unique username and password; All data is stored in a secure server hosted by our website provider contact@weblime.co.uk
We have proper procedures in place to deal with any data security breach, which shall be reported and dealt with in accordance with data protection laws and regulations. You shall also be notified of any suspected data breach concerning your personal information.
Children
Our website is not intended for children (anybody under the age of 18) we do not intend to collect data from children.
Your rights
Under the UK general data protection regulation you have a number of important rights free of charge. In summary, those include rights to:
- Fair processing information and transparency on how we use your personal information.
- access to your personal information and to certain other supplementary information that this privacy statement is already designed to address;
- Require us to correct any mistakes in your information which we hold;
- Require the erasure of personal information concerning you in certain situations;
- Receive the personal information concerning you in certain situations;
- receive the personal information concerning you which you have provided to us, in a structured commonly used and machine – readable format and have the right to transmit this information to third a third party in certain situations.
- Object at any time to processing of personal information concerning you for direct marketing.
- Object to decisions being taken by automated means which produce legal effects concerning you or similiarly significantly affect you;
- Object in certain other situations to our continued processing of your personal information, or ask us to suspend the processing procedure in order for you to confirm its assurance or our reasoning for processing it.
- Object to processing our your personal information where we are doing so in reliance upon a legitimate interest of our own or of a third party and where you wish to raise to an objection to this particular ground;
- Otherwise restrict our processing of your personal information in certain circumstances;
- Claim compensation for damages caused by our breach of any data protection laws; and/or
- In any circumstances where we rely upon your consent for processing personal information, you may withdraw this consent at anytime.
For further information on each of those rights, including the circumstances in which they apply, see the guidance from the UK informations commissioner’s office (ICO) on your rights under the general data protection regulations.
If you would like to exercise any of these rights please Contact Kelsey at heavenlygems@hotmail.co.uk
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Changes to the privacy policy
This privacy policy was published 17th March 2022 and last updated on the 17th March 2022. We may change this privacy policy from time to time and will notify you of any changes by:
updating the privacy policy tab located on our website www.heavenlygems.co.uk
Contacting us
The relevant person to contact regarding your personal information is Kelsey at heavenlygems@hotmail.co.uk
Any requests or questions regarding the use of your personal information should be made to the above named person using the email provided on the above statement.
Sources of further information
This policy provides key information to you regarding the processed of your information. For certain areas of out information processing, we have further comprehensive details contained in other documentation. This information can be located as follows. As per the the above description of our information sharing, we will use google maps as part of our service. Google maps operate under the following terms – www.google.com/terms. We also use amazon pay as a form of payment whose privacy policy can be found here – https://pay.amazon.co.uk/help. we also use PayPal as a form of payment and their privacy policy can be found here – https://www.paypal.com/myaccount/privacy/privacyhub and we use stripe payments service and their privacy policy can be found here – https://stripe.com/gb/privacy.